Your infrastructure handles billions of requests. You don't need a help desk; you need a partner. Traefik OSS Support is more than an SLA—it is a direct line to the creators of the technology that powers your business. We don't just fix incidents; we validate architectures, optimize performance, and future-proof your infrastructure. We are the safety net for your safety net.
Why This Isn't Just Support
Direct Access, No Middlemen
Most support contracts route you to a Tier-1 script reader. At Traefik, you bypass the noise. You are connected directly to Solution Architects and Core Maintainers who know the internal logic of the binary.
Reduced MTTR: Skip the "have you tried turning it off and on again" phase.
Architectural Validation
Don't wait for an outage to call us. Use your support hours to review your configuration before you go live. We validate your ingress strategies, middleware chains, and high-availability designs against global best practices.
Risk mitigation: You aren't just buying bug fixes; you're buying certification of your architecture.
The Long-Term Loop
Enterprise Partners have a voice in our product evolution. When you hit a unique edge case at scale, it doesn't just get patched—it informs the future of Traefik Proxy.
Future-proofing: The software evolves in a direction that benefits your specific enterprise needs.
Open Source User vs. Enterprise Partner
The Leap From Community Support to Strategic Partnership
Requirement
Open Source User
Enterprise Partner
Getting Answers
Reads GitHub Issues to find answers
Gets definitive answers from the source
Security Response
Reacts to CVEs when they hit the news
Receives proactive security patches & embargos
Configuration
Googles 'best practices' for config
Validates config with a Solution Architect
Performance
Hopes the binary scales to 10k req/s
Knows exactly how to tune for 100k req/s
Confidence
We think it works
We know it will hold
Open Source User
Enterprise Partner
Getting Answers
Reads GitHub Issues to find answers
Gets definitive answers from the source
Security Response
Reacts to CVEs when they hit the news
Receives proactive security patches & embargos
Configuration
Googles 'best practices' for config
Validates config with a Solution Architect
Performance
Hopes the binary scales to 10k req/s
Knows exactly how to tune for 100k req/s
Confidence
We think it works
We know it will hold
What You Get
This isn't a cost center. It's strategic infrastructure that compounds competitive advantage over time.
24/7 Mission Critical Response
Because the internet doesn't sleep, and neither does your critical infrastructure.
Direct escalation to engineering teams for Severity-1 incidents. Structured process with engineering-level triage.
Long Term Support (LTS)
Stability is a feature. We support older versions longer.
Upgrade on your schedule, not ours. Extended support for production-critical releases.
CVE Management
Get patched binaries before the vulnerability is public.
Security embargo access and proactive notification of emerging threats.
Architectural Reviews
We validate your infrastructure design before deployment.
Quarterly architecture reviews and optimization sessions with Solution Architects.
3.4B
Traefik Proxy Downloads and Counting
For deployments where downtime means lost revenue, broken trust, or regulatory risk, there's Traefik OSS Support. Join organizations that treat their infrastructure as strategic, not expendable.
Tech
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Finance
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Healthcare
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Government
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Retail
Want to Learn More?
Get the PDF. Share it with your team. Discover how OSS Support becomes strategic infrastructure.
Questions? Talk directly to our team at sales@traefik.io
