Support Engineer

South America

Full Time

Engineering

Join the Traefik Labs Support Team and Make a Difference!

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.

What You'll Do:

• Customer Champion: You’re the first line of defense for our customers. You handle support tickets and provide timely, effective solutions.
• Technical Problem Solver: Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.
• Product Innovator: Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
• Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.

What You'll Need:

• Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have and has become second nature.
• Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
• Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
• Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
• Time Zone: GMT -5 to GMT -2

Why Join Traefik Labs?

• Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
• Global Impact: Contribute to a product used by organizations worldwide.
• Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
• Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork. 
• Open Source Pioneer: Our flagship Open Source Ingress Controller Traefik boasts over 3.5 Billion Downloads and global usage. It has become an industry standard.